Quality Assurance
At VOX Trading, all employees are committed to ensuring the quality assurance of products we provide to our customers. In particular, our “Quality Assurance Department” has established a unique system as a specialized team of experts in food safety and food-related laws and regulations.
- What does quality assurance mean to VOX Trading?
- Quality Assurance Development
- Quality Assurance Initiatives
- Activities to Implement Quality Assurance Processes
What does quality assurance mean to VOX Trading?
It means to be able to explain in response to customer inquiries.
In recent years, as demands for food safety have increased, we have been receiving various quality-related inquiries from our customers. We believe that it is important to be able to provide explanations for these inquiries, with supporting evidence, and to ensure that customers understand and empathize with the content of our explanations. In our unique “food engineering” approach, we strive to ensure quality assurance from multiple perspectives, spanning from raw material selection to production, distribution, quarantine, and sales.
Quality Assurance Development
We will continue to provide valuable products by connecting the voices of our suppliers and customers regarding the required quality, through collaborative efforts between the Sales Department and Quality Assurance Department.
We begin these efforts by establishing close communication with each of our stakeholders, thereby constructing a foundation of mutual trust. In the process, we carefully listen to each stakeholder’s specific quality requirements, and by combining these requirements, we create the quality that everyone envisions.
Quality Assurance Initiatives
In the process of creating ideal quality, we believe that it is important to prioritize “compliance with food safety” and “compliance with relevant laws and regulations” Based on the voices of various stakeholders, we are establishing a system that can explain by "visualizing quality."
Based on these foundational principles, the Quality Assurance Department is taking the lead in implementing initiatives across the entire company and respond to the trust of all stakeholders.
【Compliance with food safety】
We evaluate the safety of products based on scientific evidence.
【Compliance with relevant laws and regulations】
We assess products to ensure that their specifications comply with the Food Sanitation Act, the Food Labeling Act, and other related laws and regulations.
Product specification
evaluation
Manufacturing factory
evaluation
Food labeling
management
Food Laws and
Regulations management
Quality-related
emergency action
Food sagety education
Activities to Implement Quality Assurance Processes
Human resource development with food safety as a the top priority
We conduct internal education (training) utilizing our unique programs on the elements required to ensure quality, especially food safety, as well as the assessment methods for quality.
Information management related to relevant laws, regulations, and industry trends
We collect information regarding various relevant laws and regulations and assess their impact on the products we handle, disseminating this information internally. Furthermore, we have established a system to grasp industry trends and horizontally deploy this information within the organization in collaboration with our group companies.
Product development through the unified efforts of the entire company
The Sales Department and Quality Assurance Department collaborate by running in parallel, adapting to various projects, consistently focusing on product development with careful consideration of food safety.